From the atelier, to your door
Shipping & alterations.
The way we get our pieces to you, and our refund, exchange and alterations policy.
At a glance
How we ship.
Ready-to-wear
Within 24 hours
Processed and dispatched the day after payment
Plus delivery time, which depends on your courier and destination.
Made-to-measure
1 to 3 working days
5 to 10 working days during festive periods
Hand-finished by our atelier before dispatch.
Our policy
Made to be cherished, not consumed.
We offer refunds and exchanges — terms and conditions apply. We invest deeply in the craft of every piece, and we want you to love yours.
Alongside this, we offer complimentary minor alterations within 7 days of delivery: small adjustments to ensure your piece sits as it should. Major alterations may attract a fee. Where a fit issue arises from measurements you supplied to us, you cover the courier costs to and from the atelier, or arrange a local drop-off and pickup.
Refunds are not offered on customised items, except in cases of a defect or where the piece differs materially from what was agreed. Slight differences in fabric colour or texture, natural variations across batches and dye lots, do not qualify for refunds.
Begin an alteration
Email atelier@bintabadmus.com with your order number and a short note on what needs adjusting, and we'll guide you from there.
Most-asked questions
Quietly answered.
Still wondering?
Talk to the atelier.
We typically reply within 24 hours, Mon to Sat. We'd rather take a moment to answer well than rush you.
Send a message